Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-10 business days within the USA. International shipments can take up to 30 days depending on location.
Made with purpose. Your gear is freshly created after you place your order, which helps us reduce waste and put intention into every single piece. We'll send you a tracking number as soon as it's in motion.
Understanding Economy Tracking
To keep your shipping costs low, we use a service where our initial logistics partner handles the package transport, and USPS completes the final delivery. This process often results in a lull in tracking activity for several days. Please be assured your package is still moving; detailed tracking will update again once it is scanned by USPS near its local post office.
Shipping costs vary based on your location and delivery speed.
We aim to meet every estimated delivery time, but please note that occasional delays are possible due to circumstances outside of our control (e.g., severe weather, customs inspections, or carrier backlogs).
Do you ship to PO Boxes?
We ship to PO Boxes and APO/FPO addresses via USPS. Please note that delivery may take longer than standard shipping, and expedited options are not available.
Do you offer international shipping?
Yes we do! Add your address at checkout if we ship to your region!
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused items in original packaging. Please refer to the Return policy here https://fluxedflow.com/policies/refund-policy
How do I start a return?
Contact our customer service team at support@fluxedflow.com or visit the https://fluxedflow.com/pages/lets-connect page to get started.
Orders & Payment
Can I modify my order after placing it?
Please contact us at support@fluxedflow.com as soon as possible, as we may be able to modify orders that haven't shipped yet.
Do you accept Paypal?
Yes, you will have the option of using your Paypal account at checkout.
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, Fluxed gift card, Paypal, Apple pay, Google Wallet, Shop pay
Do you accept Apple pay or Google Wallet?
Yes, you can use Apple Pay or Google Wallet at checkout
Is my credit card information safe?
Yes, we use a tokenized payment processing system. When customers enter their payment information, the sensitive card data is converted into secure tokens that are safely transmitted without exposing the actual card numbers.
Do you charge sales tax?
Yes, we charge sales tax for all qualifying states.
General
How do I change my email address?
Please contact support@fluxedflow.com for help with changing your email address.
Where can I find a size guide?
There is a size guide for all garments in the description section of the product listing.
What is the Flued return policy?
Please refer to the Return policy at https://fluxedflow.com/policies/refund-policy